Do you tell the police everything we discuss?
We promise that all information you provide to us ‐ verbally or in writing ‐ will be kept confidential within the Victim Care and Advice Service. This information will not be shared externally unless you expressly instruct us to do so or unless we are required to under law.
We will take our time to establish the best way to communicate with you; for example, which email address, phone number or other contact method you want us to use. We will take any other steps that you need us to take to protect your privacy
I don’t want to report this to police, can I still get support?
Yes, you can still receive our support
I work Mon-Fri 9am-5pm. Can I be offered support outside of these hours?
We can make arrangements to support you at a time that is convenient to you.
If I have been a victim of crime do I have to report that crime to the police?
You are not legally bound to report your crime to the police however, investigating crimes, catching criminals and protecting the community is the police’s main job, but they also help victims and witnesses of crime.
Even if you do not report a crime as the victim, someone who saw what happened might do, so it’s likely that you will have to talk to police after a crime.
Is there a cost to the service?
There is no cost, the service is free and confidential