Our Team Are Here To Help You

At the Victim Care and Advice Service, we know our core strength lies in having a strong, and creative team of professionals from many different work and personal backgrounds.

team meeting
team meeting

Our Team

More About Our Team

We bring together an amazing skill set to offer specialist and sensitive services, reaching out to those who need us and adapting to our service user needs.

We are a team of qualified and experienced workers covering a breadth of disciplines. We are ambitious for ourselves, and our service-users and we work together to achieve positive change that we are all proud to be part of.

Our Skills

Some of these skills are described below.

Independent Stalking Advocate

An Independent Stalking Advocate (ISA) provides victims of stalking with specialist independent support, advice, and advocacy. The ISA provides victims with a single point of contact, assess the risk and needs of the victim alongside addressing any support needs. Victims are provided with all the options available to them and what their rights are throughout the Criminal Justice process.

It is very important that the victim is given practical options such as, information about personal safety where this is required. The ISA will complete a victim safety plan, that explores different areas of their lives, enabling the victim to feel more empowered and confident in safeguarding themselves. The ISA will also be able to liaise with other agencies on behalf of the victim, if this is something that is required.

Victim Care Officer

The Victim Care Officer (VCO)is responsible for supporting people that have experienced or been affected by crime to help them cope with the immediate impact of the crime and assist them in their subsequent recovery. To achieve this, they will help victims to identify their coping and recovery needs and subsequently develop a jointly owned recovery plan that is suitable to the victims’ personal situation.

They will provide this support for the victim whether the incident has been reported to the police or not. They will act as the single point of contact for victims from the initial engagement until the need for support from the Victim Care and Advice Service (VCAS) has ended.   

Criminal Justice Victim Liaison Officer

The Criminal Justice Victim Liaison Officer (CJVLO) is there to support victims and witnesses throughout the Criminal Justice Process. Acting as a continuous point of contact to ensure victims and witnesses receive the practical help, emotional support, and information they may need that will allow them to cope and recover from the impact of their crime and to navigate through that court process.

The support can be face to face or via the telephone once your case has been charged and going through the court process. Support can include anything that helps the victim in what can be a daunting time, from information about the court process, help in preparing for hearings, trials, and sentencing, to safety planning, such as getting to and from court safely and accompanying victims and witnesses to court where appropriate. The CJVLO puts the wishes, needs and feelings of victims first ensuring victims and witnesses have a voice in the Criminal Justice System.

Restorative Justice Practitioner

Restorative Justice Practitioners enable those that have been affected by crime (victims) and those responsible (offenders) to communicate safely. They provide the opportunity for those involved to explain or hear the impact the crime has caused.

They can support victims in getting the answers to questions that only the offender can answer, this can be done through face-to-face meetings, indirectly through the practitioner or by other communication methods such as a letter. The practitioners are trained to ensure that any such approach is fully risk assessed and is carried out in a safe way. 

Crime Prevention Advice

A Crime Prevention Adviser is there to provide advice on home and personal security.  This can range from discussing your concerns over the phone to arranging a home visit whereby the Crime Prevention Adviser will survey your home and the surrounding areas and provide advice on steps you could take to make your home secure.  This advice will always be tailored to your needs and be financially feasible to your specific situation.  The Crime Prevention Adviser can also provide home and personal security equipment as well as make referrals to other agencies if further needs are identified.

So, the advisers have a level 3 qualification in crime prevention. This enables us to conduct a full site survey of a residential property (the survey can also be used for non-residential premises) by using the 10 principles of crime prevention. 

By carrying out a crime prevention survey we can help to target harden properties, provide information regarding crime prevention products and provide a range of items, such as window alarms, door alarms etc. 

Frequently asked questions


A family member has been a victim of a crime and I am struggling with the impact. Can I be offered support?

Yes, the service we provide is for anybody that has been affected by a crime.


Do you offer counselling?

The Victim Care and Advice Service is not a counselling service however following our needs assessment with you, if counselling is required then we can arrange for you to be referred to a counselling service.


If I have been a victim of crime do I have to report that crime to the police?

You are not legally bound to report your crime to the police however, investigating crimes, catching criminals and protecting the community is the police’s main job, but they also help victims and witnesses of crime.

Even if you do not report a crime as the victim, someone who saw what happened might do, so it’s likely that you will have to talk to police after a crime.


Is there a cost to the service?

There is no cost, the service is free and confidential


Will you share information about me with other services?

We promise that all information you provide to us ‐ verbally or in writing ‐ will be kept confidential within the Victim Care and Advice Service.

This information will not be shared externally unless you expressly instruct us to do so or unless we are required to under law. We will take our time to establish the best way to communicate with you; for example, which email address, phone number or other contact method you want us to use.

We will take any other steps that you need us to take to protect your privacy.

Any Questions

If you have any questions about our services please do not hesitate to contact us